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German iGaming Customer care agent +Relocation (#1,439,337,142) 

Job offer #1,439,337,142 in Malta

The Company is an aggressively expanding business within the GamingIndustry, based in Malta. We have a team that is highly proactive and career driven. We area very young and forward-thinking team and offer fast career growth opportunity.

What’s it all about?

Customer support via Live Chat, email and telephone Communication is Key! We communicate in a friendly and empathetic way at all times ensuring that we provide an experience which is second to none. Assisting Payments/Fraud or other departments where necessary We are a team and offer the opportunity to branch out and develop your skills and expertise in various areas of the industry. Integrating into a team and sharing responsibilities

We are a vibrant evolving company always seeking champions who challenge their skillsetand actively participate in improving their work environment.

What’s the Job?

Proactive problem solving Understanding player’s needs, weigh and process the information provided to apply an appropriate problem- solving process in order to develop and implement a workable solution. Customer Service To anticipate, recognise and meet the needs of customers, taking responsibility for maintaining the highest service standards and developing and sustaining productive client relationships. Up-Sell You take the initiative to contact players to promote our brand psychology and goals. Maintaining relationships - You will ensure that all players receive an outstanding level of service. Process information and follow up - You will actively communicate with relevant departments to provide a timely escalation process and follow up with pending issues to resolve appropriately.

Working hours:40 hours a week, 5 days a week. (weekend shifts as well).

The shift pattern for the agents is either,

08.00-17.00, 16.00-01.00 or 12.00-21.00.

We are looking for candidates who:

Speaks fluent German and good English. Have a passion for Customer Service and Care, and a desire to work within the industry. Have advanced communication /soft skills. Previous experience in iGaming will be considered an asset You are diligent and possess a keen eye for detail

We offer:

Great Salary Help in finding an apartment in Athens as well as opening bank accounts and any paperwork you need. 3-4 weeks of paid training on the latest software and systems Learning skills recognised throughout the business world Competitive salary The first step of your international career and a new adventure.

The Company

Company Name
Job Squad
Company Description
Customer Service

Job Details

Job Location

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    13 days ago
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